Returns & Refunds Policy

In the unlikely event where you may wish to return an item bought at Africashowcase.com, the procedure is simple.

Within 30 days of receipt of your shipment (including gifts), you may return any of the following items, for any reason, for a full refund (We'll even refund the shipping cost if the return is a result of our error):

Please note that we can process returns and refunds only for items purchased from Africashowcase.com and not those bought on other sites that we are in association with. In such a case the returns/refunds policy of that associate site applies.

We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts, will be charged a re-stocking fee at our discretion.

You can also cancel unshipped items by sending email to this effect using the website's enquiry form at any time prior to notification that your order has been shipped.

Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the form of international money order or telegraphic transfer in the same currency originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we only refund shipping costs if the return is a result of our error.

Packing and Sending Your Return
please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the following address:

Africa Showcase Limited
City House, Wabera Street,
P.O. Box 11770-00400
Nairobi, KENYA

Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to e-mail us from the website's enquiry form at any time, giving full details of the problem you wish to have us address.

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